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Operations Specialist/Customer Service Rep

San Diego, CA 92123
Temp to Hire (TTH)
Temp to Hire (TTH)
Work Location: In Office
Job ID: 8171

Job Description


Operations Specialist (Customer Service Associate) needed for Insurance agency.  Future Hybrid option.
Join an established agency that offers a solid career path and industry-specific training! Hybrid work schedule available after training period completed.

HOURS:  Full-time, Monday-Friday 9:00am-6:00pm
DURATION:  Temp-to-Hire (goal of Full-time hire after temporary/training period of approx 4 months)
WORKPLACE:  Onsite initially, with Hybrid option after Full-time hire (4 days remote/1 day onsite). Office located in Kearny Mesa area
PAY:  $23.00-$24.00 per hour, DOE
BENEFITS:  After Full-time hire; PPO medical, dental, vision & life insurance, 401K with match, PTO, and paid holidays

SUMMARY OF JOB DUTIES: 
  • Provide outstanding customer service for internal & external customers; approximately 7 hours per day on phone
  • Process payments for internal and external customers
  • Analyze and process applications, manual and e-files
  • Process endorsements and renewals for insurance policies
  • Resolve customer complaints via phone, email, mail, or social media.
  • Provide feedback to management for system and program enhancements.

REQUIREMENTS include, but not limited to: 
  • Minimum 2 years customer service/office experience (call center preferred), with P/C license a plus, but not required
  • Strong proficiency with MSWord, Excel, Teams and Outlook, plus Access or other database familiarity
  • Must possess effective communication and active listening skills, along with strong written communication
  • Must be detail oriented, able to meet accuracy and task standards
  • Must be team-oriented, willing to take direction and have a pro-active, helpful attitude
  • High School diploma (or equivalent) required
  • Must be able to pass Background Check & Drug screen requirements
  • Must have verifiable references from recent work history
  • Previous Insurance experience preferred, but not required
  • Ability to sit in stationary position for extended periods of time
  • Legal residents of California only. Visa sponsorship not available. W2 only.

Meet Your Recruiter

Amanda Andrade
Amanda Andrade
Amanda Andrade

Senior Account Manager

Having been with A-Star Staffing since its start in 1999, Amanda has enjoyed servicing both small, family-owned businesses as well as large, corporate entities.  She believes in building strong relationships with both clients and candidates alike, striving to ensure each placement is a success for all parties involved.  Matching talent with opportunity, as well as knowing her clients are happy, has been a fulfilling and rewarding career.  Outside of work, she enjoys spending time with her husband and in her volunteer work.

619-574-7600 ext 313 amanda@astarstaffing.com Connect on LinkedIn
619-574-7600 ext 313 amanda@astarstaffing.com
Connect on LinkedIn

About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!

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