Customer Service Representative Jobs in San Diego CA

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

San Diego, CA 92101

Employment Type: Temp to Hire (TTH) Job Number: 7989

Job Description

Immediate need for Customer Service Representative with San Diego based Insurance agency, offering Remote/Hybrid status.

Established Insurance agency with national recognition has new opening with Personal lines team (based in Downtown San Diego) offering industry training for the right candidate, along with career advancement. Remote status currently, with possible Hybrid required in future.

STATUS: Temp-to-Hire (goal of Full-time hire after 4 month probationary period)
WORKPLACE:  Remote, with possible Hybrid requirement in future. Parking provided nearby.
HOURS: Full-time, Monday-Friday 8:00am-5:00pm
PAY:  $25.00-$27.00 per hour, DOE
BENEFITS:  PPO medical, dental, vision, life insurance, 401K, ESPP, EAP, FSA, PTO, PST, paid holidays, parking (paid for by company)

SUMMARY OF JOB DUTIES:

Process high volume of new business submissions in harmony with product-specific underwriting guidelines (high volume data entry)
Respond to callers “on the spot” with application/policy issues/questions
Assist in rating policies and system documentation (heavy use of Excel)
Process policies and endorsements with high accuracy rate, assist with billing functions (high volume data entry)
Answer questions (via phone and email) with a high level of comprehension of policy language, and keep accurate documentation
Ability to handle difficult callers and resolve their complaints or problems concerning policies, billing, etc. while following guidelines and procedures
Provide written correspondence regarding issues relating to policy issuance, underwriting guidelines, billing, customer complaints, etc.
Provide outbound marketing calls to assigned groups

REQUIREMENTS include, but not limited to:

Minimum 2 years administrative/office experience, including customer service support
Previous finance/processing/insurance experience a plus, but not required
Must be able to handle a high-volume of phone calls and emails
Strong technical proficiencies with MSOffice, including advanced functions in Excel, Teams, and extensive Adobe Acrobat experience
Strong data entry/typing skills, including 40wpm + 10-key experience - with ability to handle high volume with accuracy
Professional communication skills, both verbal & written, with ability to compose professional correspondence (high volume email)
Must be detail-oriented, able to meet accuracy and task standards, manage deadlines, and take direction
Previous experience in Insurance field a plus, but not required
High School diploma (or equivalency) required.
Must be able to pass Background Check & Drug screen requirements
Verifiable references from recent work history required
Ability to sit in stationary position for extended periods of time, as well as proficiency with office equipment and phone systems
Legal residents of California only. Visa sponsorship not available. W2 only.

Meet Your Recruiter

Amanda Andrade
Senior Account Manager

Having been with A-Star Staffing since its start in 1999, Amanda has enjoyed servicing both small, family-owned businesses as well as large, corporate entities. She believes in building strong relationships with both clients and candidates alike, striving to ensure each placement is a success for all parties involved. Matching talent with opportunity, as well as knowing her clients are happy, has been a fulfilling and rewarding career. Outside of work, she enjoys spending time with her husband and in her volunteer work.

Apply Now:

Apply Later

Share This Job:

Apply Online

Share This Job:

Related Jobs:

About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!